Return Policy

1. General Return Policy

At Crocs Lebanon, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, you may return the item(s) under the conditions outlined below.

2. Eligibility for Returns

• Time Frame: Returns must be made within 30 days from the date of purchase.
• Condition: Items must be in their original, unworn condition with all original tags and packaging intact.
• Proof of Purchase: A valid proof of purchase (receipt or order confirmation) must be provided.

3. Non-Returnable Items

Certain items cannot be returned, including:

• Items marked as final sale
• Gift cards
• Personalized or custom-made products
• Items purchased during special promotions or clearance sales (unless faulty)

4. Return Process

1. Initiate a Return:

   • Contact our Customer Service team at ecom@mikesport.com or call +961 1 88 88 55 ext. 2320 to initiate a return.
   • Provide your order number and reason for return.

2. Prepare Your Package:

   • Repack the item(s) securely in the original packaging.
   • Include your proof of purchase and the return form provided by Customer Service.

3. Return Shipping:

   • You are responsible for the cost of return shipping.
   • We recommend using a trackable shipping method to ensure your return is received.

4. Send Your Return To:

• Email: ecom@mikesport.com

5. Refunds

• Processing Time: Once we receive your return, we will inspect the item(s). Processing returns can take up to 10 business days.
• Refund Method: Refunds will be issued to the original method of payment used for the purchase.
• Notification: You will receive an email confirmation once your return has been processed and your refund has been issued.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team immediately at ecom@mikesport.com or call +961 1 88 88 55 ext. 2320. We will arrange for a return and provide a replacement or refund, as appropriate.

8. Return Policy for Gifts

If you are returning a gift, the refund will be issued to the original purchaser. Unfortunately, we cannot issue refunds or credits to gift recipients.

9. Contact Information

For any questions or concerns regarding returns, please contact our Customer Service team:

• Email: ecom@mikesport.com Phone: +961 1 88 88 55 ext. 2320

10. Additional Information

• We reserve the right to refuse returns that do not meet the conditions stated above.
• This Return Policy is subject to change without notice. Please review the policy before making a return to ensure you are aware of the current terms and conditions.

Thank you for shopping with Crocs Lebanon. We appreciate your business and are here to assist you with any return needs.