FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long does it take for my order to arrive?

Delivery times vary based on your location. Standard shipping typically takes 5-7 business days.

Can I track my order?

Yes, you can track your order using the tracking number provided in your shipping confirmation email.

What is your return policy?

We accept returns within 30 days of purchase.

How do I return an item?

Use this text to answer questions in as much detail as possible for your customers.

Can I exchange an item?

Yes, you can exchange an item for a different size or color. Contact our customer service team to initiate an exchange.

What if my order arrives damaged?

If your order arrives damaged, please contact our customer service team immediately for assistance with a replacement or refund.

Orders

Below are some of are common questions about orders

How do I place an order?

You can place an order through our website by adding items to your cart and following the checkout process.

Can I change or cancel my order?

You can change or cancel your order within a limited time frame after placing it. Please contact customer service as soon as possible.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods listed during checkout.

What should I do if I receive the wrong item?

If you receive the wrong item, please contact our customer service team for assistance with a replacement or refund.

How do I check my order status?

To check your order status, please contact our support team with your order number and details.

Products

Below are some common questions about our products

What sizes are available?

Our products are available in a wide range of sizes for men, women, and kids. Please refer to our size chart here for more information.

Are Crocs water-resistant?

Yes, most of our styles are made from Croslite™ material, which is water-resistant and perfect for various activities.

How do I clean my Crocs?

Clean your Crocs with mild soap and water. Avoid using harsh chemicals or placing them in the washing machine.

Do Crocs have arch support?

Yes, Crocs are designed with arch support and cushioning for all-day comfort.

What materials are Crocs made from?

Crocs are primarily made from Croslite™, a proprietary closed-cell resin that provides comfort and durability.

Are Crocs eco-friendly?

We are committed to sustainability and offer products made from recycled materials and eco-friendly practices.

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Size Chart


Learn how to measure



Men & Women

Heel to Toe Length 7 5⁄8″8″8 3⁄8″8 5⁄8″9″9 3⁄8″9 5⁄8″10″10 3⁄8″10 5⁄8″11″11 3⁄8″8 5⁄8″12″12 3⁄8″12 5⁄8″
US - Women 45678910111213141516171819
US - Men 234567891011121314151617
EU 33-3434-3536-3737-3838-3939-40 41-4242-4343-4445-4646-4748-49 49-5050–5151–5252–53

Kids

Typical Age Little Kids (Under 1) Little Kids(1-2 Years Old) Little Kids(2-5 Years Old) Big Kids (Ages 5+)
Heel to Toe Length 3 1⁄4″3 7⁄8″4 1⁄8″ 4 1⁄2″4 7⁄8″5 1⁄8″ 5 1⁄2″5 7⁄8″6 1⁄8″6 1⁄2″ 6 7⁄8″7 1⁄8″7 1⁄2″7 7⁄8″ 8 1⁄8″8 1⁄2″8 7⁄8″9 1⁄8″9 1⁄2″
US C1C2C3 C4C5C6 C7C8C9C10 C11C12C13J1 J2J3J4J5J6
EU -17-1818-19 19-2020-2121-22 22-2323-2424-2525-26 26-2727-2828-2929-30 30-3131-3232-3333-3435-36

Men & Women

Heel to Toe Length 20cm21cm22cm23cm24cm25cm26cm27cm28cm29cm30cm31cm32cm33cm34cm35cm
US - Women 45678910111213141516171819
US - Men 234567891011121314151617
EU 33-3434-3536-3737-3838-3939-40 41-4242-4343-4445-4646-4748-49 49-5050–5151–5252–53

Kids

Typical Age Little Kids (Under 1) Little Kids(1-2 Years Old) Little Kids(2-5 Years Old) Big Kids (Ages 5+)
Heel to Toe Length 9cm9.8cm10.7cm 11.5cm12.3cm13.2cm 14cm14.9cm15.7cm16.6cm 17.4cm18.3cm19.1cm20cm 20.8cm21.7cm22.5cm23.3cm24.2cm
US C1C2C3 C4C5C6 C7C8C9C10 C11C12C13J1 J2J3J4J5J6
EU -17-1818-19 19-2020-2121-22 22-2323-2424-2525-26 26-2727-2828-2929-30 30-3131-3232-3333-3435-36