Order Status

Track Your Order

We understand how important it is for you to know the status of your order. We are here to provide you with the most accurate and up-to-date information. Please follow the instructions below to check the status of your order.

How to Check Your Order Status

To check the status of your order, please reach out to our support team. Our dedicated support team is available to assist you with any questions or concerns you may have about your order.

Contact Support

If you would like to inquire about the status of your order, please contact our support team via one of the following methods:

  • Email: xxxx
  • Phone: xxxx
  • Live Chat: Available on our website

What Information to Provide

When contacting our support team, please provide the following details to help us assist you more efficiently:

  • Your full name
  • Order number
  • Email address used for the order
  • Any other relevant details about your purchase

Support Hours

Our support team is available during the following hours:

  • Monday to Friday: 8:00 AM - 5:00 PM 
  • Saturday: 8:00 AM - 2:00 PM 
  • Sunday: Closed

Frequently Asked Questions (FAQs)

For quick answers to common questions, please visit our FAQ page. Here you will find helpful information about shipping, returns, and more.

Thank You for Your Patience

We appreciate your patience and understanding as we work to provide you with the best possible service. Your satisfaction is our top priority, and we are committed to ensuring that you have a positive experience with our store.

×

Size Chart


Learn how to measure



Men & Women

Heel to Toe Length 7 5⁄8″8″8 3⁄8″8 5⁄8″9″9 3⁄8″9 5⁄8″10″10 3⁄8″10 5⁄8″11″11 3⁄8″8 5⁄8″12″12 3⁄8″12 5⁄8″
US - Women 45678910111213141516171819
US - Men 234567891011121314151617
EU 33-3434-3536-3737-3838-3939-40 41-4242-4343-4445-4646-4748-49 49-5050–5151–5252–53

Kids

Typical Age Little Kids (Under 1) Little Kids(1-2 Years Old) Little Kids(2-5 Years Old) Big Kids (Ages 5+)
Heel to Toe Length 3 1⁄4″3 7⁄8″4 1⁄8″ 4 1⁄2″4 7⁄8″5 1⁄8″ 5 1⁄2″5 7⁄8″6 1⁄8″6 1⁄2″ 6 7⁄8″7 1⁄8″7 1⁄2″7 7⁄8″ 8 1⁄8″8 1⁄2″8 7⁄8″9 1⁄8″9 1⁄2″
US C1C2C3 C4C5C6 C7C8C9C10 C11C12C13J1 J2J3J4J5J6
EU -17-1818-19 19-2020-2121-22 22-2323-2424-2525-26 26-2727-2828-2929-30 30-3131-3232-3333-3435-36

Men & Women

Heel to Toe Length 20cm21cm22cm23cm24cm25cm26cm27cm28cm29cm30cm31cm32cm33cm34cm35cm
US - Women 45678910111213141516171819
US - Men 234567891011121314151617
EU 33-3434-3536-3737-3838-3939-40 41-4242-4343-4445-4646-4748-49 49-5050–5151–5252–53

Kids

Typical Age Little Kids (Under 1) Little Kids(1-2 Years Old) Little Kids(2-5 Years Old) Big Kids (Ages 5+)
Heel to Toe Length 9cm9.8cm10.7cm 11.5cm12.3cm13.2cm 14cm14.9cm15.7cm16.6cm 17.4cm18.3cm19.1cm20cm 20.8cm21.7cm22.5cm23.3cm24.2cm
US C1C2C3 C4C5C6 C7C8C9C10 C11C12C13J1 J2J3J4J5J6
EU -17-1818-19 19-2020-2121-22 22-2323-2424-2525-26 26-2727-2828-2929-30 30-3131-3232-3333-3435-36